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analytics

Per-channel comparison of session volume and quality

get/v1/analytics/sessions/by-channel

Query parameters

start_datestring date required
end_datestring date required

Response

Successful Response

channelstring required
total_sessionsinteger required
resolved_sessionsinteger required
resolution_rate_pctnumber required
avg_resolution_minutesnumber required
escalated_sessionsinteger required
escalation_rate_pctnumber required

Changes

Changed in 1 of the 3 revisions of this API.4

  • 5a5597ebb2d64See the full diff
    • ○

      added the optional property retry_after to the response with the 400 status

      response-optional-property-added

    • ○

      added the optional property retry_after to the response with the 401 status

      response-optional-property-added

    • ○

      added the optional property retryable to the response with the 400 status

      response-optional-property-added

    • ○

      added the optional property retryable to the response with the 401 status

      response-optional-property-added

    This revision also has 40 changes that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog