Add a comment to a customer

Sample request for adding a comment without notifications:

POST /api/PrivateCustomers/AddComment
{
   "CustomerId": "customer@example.com",
   "CommentText": "Customer requested a callback regarding their recent order.",
   "CreatedBy": "CRM System"
}
        

Sample request for adding a comment with email notification:

POST /api/PrivateCustomers/AddComment
{
   "CustomerId": "customer@example.com",
   "CommentText": "Thank you for contacting us. We have received your inquiry and will respond shortly.",
   "SendEmail": true,
   "EmailSubject": "Inquiry Received",
   "EmailTo": "customer@example.com",
   "EmailFrom": "support@yourcompany.com",
   "SenderName": "Customer Support"
}
        

Sample request for adding a comment with SMS notification:

POST /api/PrivateCustomers/AddComment
{
   "CustomerId": "customer@example.com",
   "CommentText": "Your order has been shipped and will arrive within 2-3 business days.",
   "SendSms": true,
   "SmsPhoneNumber": "+4712345678"
}
        

Notes:

• CreatedBy defaults to the current API user's username if not specified.
• EmailTo, EmailFrom, SenderName, and SmsPhoneNumber will fall back to the store's (or global) default settings in Omnium if not specified.
• EmailTo falls back to the customer's email. SmsPhoneNumber falls back to the customer's phone.