List of Interactions, each with following fields:

<table> <tr> <th>Field Name</th> <th>Type</th> <th>Description</th> </tr> <tr> <td>id</td> <td>String</td> <td>This id represents the id of that particular interaction</td> </tr> <tr> <td>account_id</td> <td>String</td> <td>This id represents the id of that particular account.</td> </tr> <tr> <td>agent_id</td> <td>String</td> <td>This id represents the id of the agent who has participated in that particular interaction.</td> </tr> <tr> <td>partner_agent_id</td> <td>String</td> <td>This id represents the id of the agent who has participated in that particular interaction in the client system.</td> </tr> <tr> <td>agent_name</td> <td>String</td> <td>The name of the agent who has participated in that particular interaction.</td> </tr> <tr> <td>agent_email</td> <td>String</td> <td>The email of the agent who has participated in that particular interaction.</td> </tr> <tr> <td>agent_status</td> <td>String</td> <td>This is a String field which depicts if the agent is active or not. (ACTIVE or IN_ACTIVE).</td> </tr> <tr> <td>interaction_url</td> <td>String</td> <td>This field represents the url for the particular interaction.</td> </tr> <tr> <td>duration</td> <td>integer</td> <td>This is an integer field which represents how much time (seconds) did the interaction happen.</td> </tr> <tr> <td>source_partner_meeting_id</td> <td>String</td> <td>Incase of split interactions, source_partner_meeting_id is the unique identifier for the interaction before split. source_partner_meeting_id is same as unique identifier in the client system.</td> </tr> <tr> <td>sequence</td> <td>Integer</td> <td>Incase of split interactions, the value of sequence signifies the position of this interaction post split. (Zero based index)</td> </tr> <tr> <td>language</td> <td>String</td> <td>This is a field which represents in which language did the communication happen during the interaction.</td> </tr> <tr> <td>channel</td> <td>String</td> <td>This field represents the type of interaction. (CALL, CHAT, EXTERNAL etc).</td> </tr> <tr> <td>provider_id</td> <td>String</td> <td>The id which originates from the source recording platform.</td> </tr> <tr> <td>transcripts</td> <td>List</td> <td>The list of transcripts of an interaction divided by speaker. The fields under the transcripts are:</td> </tr> <tr> <td>transcripts.phrase</td> <td>String</td> <td>A snippet from the transcript corresponding to one of the two speakers.</td> </tr> <tr> <td>transcripts.speaker</td> <td>String</td> <td>This is the speaker of the phrase - Agent or customer.</td> </tr> <tr> <td>transcripts.start_time</td> <td>integer</td> <td>The phrase start time in milliseconds.</td> </tr> <tr> <td>transcripts.end_time</td> <td>integer</td> <td>The phrase end time in milliseconds.</td> </tr> <tr> <td>transcripts.order</td> <td>integer</td> <td>The position of each phrase in a transcript.</td> </tr> <tr> <td>moment_categories</td> <td>List</td> <td>The list of moment categories contains all the moment categories found in the interactions. The fields under the moment categories are:</td> </tr> <tr> <td>moment_categories.moment_category_id</td> <td>String</td> <td>This id represents that particular moment_category.</td> </tr> <tr> <td>moment_categories.moment_category_name</td> <td>String</td> <td>The name of the particular moment_category.</td> </tr> <tr> <td>moment_categories.moments</td> <td>List</td> <td>The list of moments present under a particular moment category. The fields under the moment are:</td> </tr> <tr> <td>moments.moment_id</td> <td>String</td> <td>The id which represents that particular moment.</td> </tr> <tr> <td>moments.moment_name</td> <td>String</td> <td>The moment name as configured in the Observe.AI userinterface in the 'Moments' tab.</td> </tr> <tr> <td>moments.snippets</td> <td>List</td> <td>The list of phrases from a transcript in which momentswere found. Inside This snippets there are four more fields:</td> </tr> <tr> <td>moments.moment_theme</td> <td>String</td> <td>The moment theme - Positive/Negative/Neutral as configured in the Observe.AI userinterface in the ‘Moments’ tab.</td> </tr> <tr> <td>snippets.evidence</td> <td>String</td> <td>The actual phrase or keyword that matches amoment's criteria.</td> </tr> <tr> <td>snippets.start_time</td> <td>integer</td> <td>The phrase start time in milliseconds.</td> </tr> <tr> <td>snippets.end_time</td> <td>integer</td> <td>The phrase end time in milliseconds.</td> </tr> <tr> <td>snippets.order</td> <td>integer</td> <td>The position of each phrase in a transcript.</td> </tr> <tr> <td>moments.found</td> <td>boolean</td> <td>It determines whether the moment is found in the call or not.</td> </tr> <tr> <td>created_at</td> <td>Date</td> <td>The time at which the interaction was created in the DB.</td> </tr> <tr> <td>updated_at</td> <td>Date</td> <td>The time at which the interaction was last updated.</td> </tr> <tr> <td>interaction_start_time</td> <td>Date</td> <td>The start timestamp of the interaction in ISO time format.</td> </tr> <tr> <td>interaction_meta_data</td> <td>(Key, Value) pair</td> <td>This contains all the interaction metadata which is used to create filters and present in interaction info.</td> </tr> </table>