Report field Description:

<table> <tr> <th>Param Name</th> <th>Type</th> <th>Description</th> </tr> <tr> <td>page</td> <td>integer</td> <td>The current page number of the response from the total response present between the given date range</td> </tr> <tr> <td>size</td> <td>integer</td> <td>Number of interactions present in the current page</td> </tr> <tr> <td>total_pages</td> <td>integer</td> <td>Total number of pages present for the given date range.</td> </tr> <tr> <td>total_size</td> <td>integer</td> <td>Total number of interactions present for the given date range.</td> </tr> <tr> <td>ack_dispute_details</td> <td>List</td> <td>List of all the Evaluations with Ack Dispute Details.</td> </tr> <tr> <td>evaluation_id</td> <td>String</td> <td>ID of the evaluation.</td> </tr> <tr> <td>evaluation_form_id</td> <td>String</td> <td>ID of the template/evaluation form.</td> </tr> <tr> <td>ack_status</td> <td>String</td> <td> Captures current status of Evaluation form in the Acknowledgement-Dispute workflow <ul> <li>NOT_INITIATED - Evaluation form is submitted without initiating for Acknowledgement</li> <li>AWAITING_ACK - Agent has been notified of Evaluation. Acknowledgement pending from Agent</li> <li>ACKED - Agent Acknowledged the Evaluation</li> <li>IN_DISPUTE - Dispute raised(typically by Agent or Supervisor) on Evaluation form and awaiting resolution</li> <li>DISPUTE_ACCEPTED - Dispute has been accepted by resolver(typically QA Analyst/QA Manager)</li> <li>DISPUTE_PARTIAL - Dispute has been partially accepted by resolver(typically QA Analyst/QA Manager)</li> <li>DISPUTE_REJECTED - Dispute has been rejected by resolver(typically QA Analyst/QA Manager)</li> </ul> </td> </tr> <tr> <td>timeline</td> <td>List</td> <td>List of timelines in the given time range for this particular evaluation id.</td> </tr> <tr> <td>timeline.time</td> <td>String</td> <td>Timestamp of the timeline.</td> </tr> <tr> <td>timeline.comment</td> <td>String</td> <td>Comment.</td> </tr> <tr> <td>timeline.score_info</td> <td>Object</td> <td>Status of the Evaluation Form in this timeline.</td> </tr> <tr> <td>timeline.disputed_questions</td> <td>Object</td> <td>Disputed Questions of the Evaluation Form in this timeline.</td> </tr> <tr> <td>timeline.dispute_resolved_questions</td> <td>Object</td> <td>Dispute Resolved Questions of the Evaluation Form in this timeline.</td> </tr> <tr> <td>timeline.dispute_partial_resolved_questions</td> <td>Object</td> <td>Dispute Partial Resolved Questions of the Evaluation Form in this timeline.</td> </tr> <tr> <td>timeline.dispute_shared_with</td> <td>List</td> <td>List of users to whome Dispute was shared.</td> </tr> <tr> <td>scoreinfo.prebonus_score</td> <td>double</td> <td>Prebonus Score for the Evaluation.</td> </tr> <tr> <td>scoreinfo.bonus</td> <td>double</td> <td>Bonus for the Evaluation.</td> </tr> <tr> <td>scoreinfo.penalty</td> <td>double</td> <td>Penalty for the Evaluation.</td> </tr> <tr> <td>scoreinfo.obtained_score</td> <td>double</td> <td>Obtained Score for the Evaluation.</td> </tr> <tr> <td>scoreinfo.total_score</td> <td>double</td> <td>Total Score for the Evaluation.</td> </tr> <tr> <td>scoreinfo.result</td> <td>Object</td> <td>Result for the Evaluation.</td> </tr> <tr> <td>scoreinfo.calculated_score</td> <td>Object</td> <td>Calculated Score for the Evaluation.</td> </tr> <tr> <td>qaquestionresponse.question_id</td> <td>String</td> <td>Question ID.</td> </tr> <tr> <td>qaquestionresponse.selected_option</td> <td>List</td> <td>Selected options for each question.</td> </tr> <tr> <td>qaquestionresponse.obtained_score</td> <td>List</td> <td>Score obtained for each question.</td> </tr> <tr> <td>qaquestionresponse.comment</td> <td>String</td> <td>Comment.</td> </tr> <tr> <td>qaquestionresponse.is_fail</td> <td>integer</td> <td>If that Agent has failed that question or not.</td> </tr> <tr> <td>qaquestionresponse.is_auto_fail</td> <td>integer</td> <td>Is autofail</td> </tr> <tr> <td>qaquestionresponse.visibility_logic_applied</td> <td>integer</td> <td>Is visibility logic applied.</td> </tr> </table>