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followups

Schedule Followup

Schedule a followup to be hidden until a specific date (technicians only).

The followup will be hidden from the list until the scheduled_date arrives. When scheduled, attempt_count is reset to 0 and last_attempt_date is cleared. This gives the customer a fresh start and allows the technician to retry from scratch.

Access Control:

  • Technicians only (sales_tech role)
  • Managers (org:admin) will receive a 403 Forbidden error

Args: conversation_id: UUID of the conversation scheduled_date: Date when followup should reappear (YYYY-MM-DD format, must be future date)

Returns: Success response with scheduled date

post/followups/{conversation_id}/schedule

Path parameters

conversation_idstring required

Request body

scheduled_datestring required

Date to schedule followup until (YYYY-MM-DD format, must be future date)

Response

Successful Response

{"stackTrail":"paths:/followups/{conversation_id}/schedule:post:responses:200:content:application/json:schema","oasType":"schema","type":"unknown"}

Changes