Sign in
campaigns

List Campaign Office Escalations

List campaign conversations that require action.

get/campaigns/office-escalations

Query parameters

status_filterstring nullable

Response

Successful Response

idstring required
campaign_idstring required
campaign_namestring nullable
campaign_goalstring nullable
goal_met_labelstring
goal_met_outcomestring
agent_instructionsstring nullable
audience_requeststring nullable
campaign_customer_idstring required
customer_namestring
customer_phonestring nullable
st_customer_idstring nullable
conversation_idstring nullable
priority_scorenumber nullable
message_countinteger
last_message_atstring nullable
customer_tagsobject[]
first_message_bodystring nullable
first_message_statusstring nullable
first_message_factsobject
customer_notesstring nullable
customer_profileobject
customer_analyticsobject
recent_jobsobject[]
escalation_typestring required
summarystring
reasonstring
latest_customer_messagestring nullable
suggested_actionstring nullable
sourcestring
statusstring required
created_atstring required
resolved_atstring nullable

Changes

Changed in 3 of the 23 revisions of this API.6

  • a89ec63b44281See the full diff
    • ●

      removed the optional property / from the response with the status

      response-optional-property-removed

    This revision also has 1 change that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog

  • db50150bcca54See the full diff
    • ●

      removed the optional property / from the response with the status

      response-optional-property-removed

    • ●

      removed the optional property / from the response with the status

      response-optional-property-removed

    • ●

      removed the optional property / from the response with the status

      response-optional-property-removed

    • ●

      removed the optional property / from the response with the status

      response-optional-property-removed

  • d96feef8e2ef1See the full diff
    • ●

      removed the optional property / from the response with the status

      response-optional-property-removed

    This revision also has 24 changes that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog