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Email Notifications

Send email for conversation

Sends a richly formatted email notification for a conversation with optional transcript range.

post/email-notifications/send

Request body

conversation_idstring uuid required

UUID of the conversation

recipient_emailsstring[] nullable

Recipient email list (bypasses org config when provided)

subjectstring nullable

Custom email subject

summarystring nullable

Conversation summary. Auto-generated from transcript if omitted.

call_to_actionstring nullable

Single action verb sentence for the back office. Auto-generated if omitted.

from_message_idstring uuid nullable

Start of message range (inclusive). Fetches from this message to end if to_message_id omitted.

to_message_idstring uuid nullable

End of message range (inclusive). Fetches from start to this message if from_message_id omitted.

funnel_stageinteger

Funnel progress stage (1–4)

prioritystring

Email priority: 'normal' or 'high'

user_group'csr' | 'manager'

Recipient group label written to the escalation timeline event.

continue_threadboolean

When true, threads to the most recent prior outbound email for this conversation: subject is forced to match the previous email's subject and In-Reply-To/References headers reuse its captured Message-ID. Frontend should only set true when /thread-status reports has_existing_thread=true.

Response

Successful Response

successboolean required
message_idstring nullable
recipientsstring[] required
errorstring nullable

Changes