Ticket created, resolved, tagged or reopened

postWebhookticketEvent

Payload

action'ticket.created' | 'ticket.resolved' | 'ticket.tagged' | 'ticket.reopened'

Example payload

{
  "channel": {
    "type": "livechat_messenger"
  },
  "ticket": {
    "assigned_agent": {
      "status": "online"
    },
    "resolved_by": {
      "status": "online"
    },
    "reopened_by": {
      "status": "online"
    }
  }
}

Response

Return 2xx to acknowledge receipt.

Changes

Webhooks have no change history: a webhook is keyed by its event name rather than a path and method, so no recorded change can name it.