support-metrics

Get Conversation Metrics

Get conversation metrics for a space.

get/support-metrics/spaces/{space_id}/conversations

Request

  • Base URL
    https://studio-api.meganova.ai (the document declares no server; this is the origin it was published from)
  • URL
    https://studio-api.meganova.ai/support-metrics/spaces/{space_id}/conversations
  • Auth
    OAuth 2
    Password
    Token URL: auth/token

Path parameters

space_idstring uuid required

Query parameters

daysinteger

Response

Successful Response

total_conversationsinteger required
resolved_countinteger required
escalated_countinteger required
unresolved_countinteger required
resolution_ratenumber required
escalation_ratenumber required
avg_message_countnumber required
avg_duration_secondsnumber required
avg_satisfactionnumber nullable required

Changes

No recorded changes to this operation across all 3 revisions of this API.