seller-cases

Update case

Apply a seller action to an existing case.

Use this endpoint for case workflow actions like accepting/rejecting outcomes or escalating.

Rules:

  • Seller must own the order associated with the case.
  • Returns 404 for missing/non-owned cases.
  • Returns 409 when an outcome has already been accepted and cannot be changed.

Side effects:

  • Escalation actions trigger case update notifications.
  • Returns the refreshed case representation after mutation.
put/seller/cases/{id}

Request

  • Base URL: https://api.managem.co.uk
  • URL: https://api.managem.co.uk/seller/cases/{id}
  • Auth: HTTP bearer

Path parameters

idstring required

Case ID

Request body

OR
OR
OR
OR

Response

Updated case

idstring cuid2 required
workflowIdstring required
reason'SNAD' | 'DAMAGED' | 'WRONG_ITEM' | 'NOT_RECEIVED' | 'OTHER' | 'CHARGEBACK' required
commentstring nullable
status'OPEN' | 'REMEDIATION' | 'SETTLED' | 'CLOSED' | 'ESCALATED' required
createdAtstring date-time nullable required
updatedAtstring date-time nullable required
orderIdstring required

Changes

No recorded changes to this operation across all 248 revisions of this API.