propose_write

Send a reply on a customer-service thread. `reply_to_message_id` is the inbound message being answered (from get_cs_thre

Send a reply on a customer-service thread. reply_to_message_id is the inbound message being answered (from get_cs_thread). Emails the customer, so it is approval/auto-apply gated, and the body is scored by the CS desk's own reply judge first: a draft the judge will not send comes back needs_owner with the judge's rationale. Read the rationale, fix the body and call again — do not resend the same text.

post/api/v1/tools/cs_send_reply

Request

  • Base URL: https://app.magistry.io
  • URL: https://app.magistry.io/api/v1/tools/cs_send_reply
  • Auth: one of:
    • HTTP bearer
    • OAuth 2 (authorization code, authorization URL https://app.magistry.io/api/oauth/authorize, token URL https://app.magistry.io/api/oauth/token, scopes: cs:write)

Request body

thread_idstring uuid required
reply_to_message_idstring uuid required

The inbound message to reply to.

body_textstring required

Reply body (plain text).

append_signatureboolean

Append the mailbox signature (default true).

Response

Tool result

okboolean required
resultunknown required

Changes

No recorded changes to this operation across all 2 revisions of this API.