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Teams

Create Team

post/api/v1/teams

Request body

namestring required
emojistring
conversation_assignment_typestring required
max_auto_assigned_conversationsinteger
timezonestring
business_hours_idinteger
sla_policy_idinteger

Example request

{
  "name": "Support",
  "emoji": "😗",
  "conversation_assignment_type": "Manual",
  "max_auto_assigned_conversations": 2,
  "timezone": "America/Toronto",
  "business_hours_id": 1,
  "sla_policy_id": 1
}

Response

Created team

statusstring

Example response

{
  "status": "success",
  "data": {
    "id": 1,
    "created_at": "2025-08-28T10:00:00Z",
    "updated_at": "2025-08-28T10:00:00Z",
    "emoji": "🛠️",
    "name": "Support Team",
    "conversation_assignment_type": "round_robin",
    "timezone": "UTC",
    "business_hours_id": 1,
    "sla_policy_id": 1,
    "max_auto_assigned_conversations": 10
  }
}

Changes

No recorded changes to this endpoint across all 1 revision of this API.