Service Availability

Get Internet Service Availability

Retrieves available Internet service providers and their offerings for the service address associated with the current session.

Data Provided

Internet Service Providers (ISPs)
Available plans and pricing
Technology types (Fiber, Cable, DSL, etc.)
Maximum speeds
Provider contact information
Checkout URLs

Data Freshness

Provider and product data comes from the current Hum data set identified by meta.hum_data_set.

Example Response

{
  "message": "Service coverage for 29090 TIFFANY DR E, SOUTHFIELD, MI 48034",
  "request_status": "ok",
  "data": [
    {
      "provider_id": "130317",
      "provider_name": "Xfinity",
      "telephone": "+18332981431",
      "provider_icon": null,
      "provider_logo": "https://cdn.example.com/providers/xfinity-logo.png",
      "url": "https://affiliate.example.com/xfinity?session=SESSION_TOKEN",
      "button_label": "xfinity.com",
      "min_plan_price": {
        "amount_cents": 4000,
        "currency": "USD"
      },
      "provider_promo": {},
      "url_promo": {},
      "offerings": [
        {
          "technology": "Cable",
          "max_download_speed": 1200,
          "max_upload_speed": 35
        }
      ],
      "product_catalog": []
    }
  ],
  "meta": {
    "session_token": "SESSION_TOKEN_PLACEHOLDER",
    "session_status": "open",
    "session_params": {
      "street1": "29090 Tiffany Dr E",
      "street2": null,
      "city": "Southfield",
      "state": "MI",
      "zip": "48034",
      "latitude": "42.50189",
      "longitude": "-83.29528",
      "campaign_id": null
    },
    "service_address": "29090 Tiffany Dr E, Southfield, MI 48034-4540",
    "mdu": false,
    "agent_status": {
      "geocoding": "matched",
      "internet": "matched",
      "checkout": "pending"
    },
    "created_at": "2026-07-13T12:26:15.618-04:00",
    "updated_at": "2026-07-13T12:26:15.618-04:00",
    "responded_at": "2026-07-13T16:26:17.471Z",
    "hum_data_set": "26011015"
  }
}

Note: Some providers may return an empty product_catalog array.

get/sessions/{token}/services/internet

Response

Internet service providers, available plans, and logos/urls for a given service address.

messagestring required

A message returned by the API. Includes a human-readable message about the status of the request.

request_status'ok' | 'warning' | 'error' required

An informational summary returned in API response bodies: ok for successful responses, warning for standard request errors, and error for endpoint-specific failures. Integrations must use the HTTP status code, not request_status, to determine whether a request succeeded.

qualify_status'available' | 'no_service' | 'pending' | 'failed' | 'retry_later'

The status of Internet service qualification for the address distinguishes a completed lookup from one that is not ready yet.

The answer is ready:

available: Providers were found and are returned in data.
no_service: No providers serve this address. data is []. You can act on this now, but Hum re-checks periodically, so re-validate it if you store it long term.

The answer is not ready, keep polling:

pending: The lookup has not finished. data is []. Retry by polling GET /sessions/{token}/services/internet.
retry_later: A transient upstream problem. data is []. Retry by polling GET /sessions/{token}/services/internet.

Something went wrong:

failed: The lookup errored for this address. data is [].

A pending lookup finishes as one of three values: available when providers are found, no_service when the lookup completes and finds none, or failed when it errors. retry_later arises separately and does not follow from pending. These three values should end the polling loop.

Example response

{
  "message": "What happened in the most recent request.",
  "request_status": "ok",
  "qualify_status": "available",
  "data": [
    {
      "provider_id": "130317",
      "provider_name": "Rocket Fiber",
      "telephone": "+18332981433",
      "provider_logo": "https://harmony.letshum.com/images/providers/rocketfiber.png",
      "url": "https://provider.example.com/register?utm_source=Hum",
      "button_label": "Get Started",
      "min_plan_price": {
        "amount_cents": 4999,
        "currency": "USD"
      },
      "provider_promo": {
        "promo_text": "$50 off your first month!",
        "promo_logo": "sale-badge",
        "promo_logo_url": "https://cdn.letshum.com/promo_icons/banknotes.svg"
      },
      "url_promo": {
        "promo_text": "Limited time fiber offer!",
        "promo_logo": "fiber-special",
        "promo_logo_url": "https://cdn.letshum.com/promo_icons/fiber-deal.svg"
      },
      "offerings": [
        {
          "technology": "Fiber",
          "max_download_speed": 1000,
          "max_upload_speed": 1000
        }
      ],
      "product_catalog": [
        {
          "category": "internet",
          "category_name": "Internet Service",
          "category_description": "High-speed internet access plans",
          "products": [
            {
              "id": "8083bfe8-a53f-49eb-b0e8-a77d3e9e7577",
              "sku": "130235-INT-CBL-01",
              "name": "Internet Advantage",
              "category": "internet",
              "category_name": "Internet Service",
              "technology": "cable",
              "position": 1,
              "select_type": "radio",
              "description": "Boosted Internet for users looking to stream and share content quickly.",
              "download_speed": "50-100",
              "upload_speed": "10-25",
              "data_limit": "Unlimited",
              "streaming_apps": [
                "Disney+ Basic",
                "ESPN+"
              ],
              "is_required_to_checkout": true,
              "bundle_discounts": {},
              "is_local_checkout": true,
              "required_with_plans": [],
              "included_with_plans": [],
              "only_available_with_plans": [],
              "initial_term_discount_months": 12,
              "hum_rank": 85,
              "max_quantity": 1,
              "product_promo": {},
              "info": "5-year price lock guarantee",
              "pricing": {
                "extra_data_fee": {
                  "amount_cents": 4999,
                  "currency": "USD"
                },
                "professional_installation_fee": {
                  "amount_cents": 4999,
                  "currency": "USD"
                },
                "self_installation_fee": {
                  "amount_cents": 4999,
                  "currency": "USD"
                },
                "activation_fee": {
                  "amount_cents": 4999,
                  "currency": "USD"
                },
                "initial_term_discount": {
                  "amount_cents": 4999,
                  "currency": "USD"
                },
                "second_term_discount": {
                  "amount_cents": 4999,
                  "currency": "USD"
                },
                "third_term_discount": {
                  "amount_cents": 4999,
                  "currency": "USD"
                },
                "autopay_discount": {
                  "amount_cents": 4999,
                  "currency": "USD"
                },
                "paperless_billing_discount": {
                  "amount_cents": 4999,
                  "currency": "USD"
                },
                "combined_autopay_paperless_discount": {
                  "amount_cents": 4999,
                  "currency": "USD"
                },
                "net_monthly_price": {
                  "amount_cents": 4999,
                  "currency": "USD"
                },
                "gross_monthly_fee": {
                  "amount_cents": 4999,
                  "currency": "USD"
                }
              }
            }
          ]
        }
      ]
    }
  ],
  "meta": {
    "session_token": "XqCmeTVgYXrbWrZFZEymkD",
    "session_status": "open",
    "agent_status": {
      "geocoding": "matched",
      "internet": "matched",
      "checkout": "pending"
    },
    "session_params": {
      "street1": "29090 Tiffany Dr E",
      "city": "Southfield",
      "state": "MI",
      "zip": "48034",
      "latitude": "42.50189",
      "longitude": "-83.29528"
    },
    "service_address": "1420 Washington Blvd, Detroit, MI 48201",
    "created_at": "2024-09-20T23:13:31.179Z",
    "updated_at": "2024-09-20T23:13:31.179Z",
    "responded_at": "2024-09-20T23:13:31.179Z",
    "hum_data_set": "25041808"
  }
}

Changes

No recorded changes to this endpoint across all 1 revision of this API.