Attachments4

Audit Logs1

Auth Settings4

Auth Tokens6

Brands5

Business Schedules6

Companies5

Companies (Bulk)2

Conversations9

Conversations (Bulk)2

Conversations (Forwards)2

Conversations (Messages)2

Conversations (Notes)1

Conversations (Tags)2

Conversations (Time)2

Custom Attributes2

Customers9

Customers (Bulk)3

Customers (Conversations)2

Customers (Drafts)2

Customers (Events)4

Customers (KObjects)2

Customers (Merges)3

Customers (Messages)2

Customers (Notes)1

Customers (Unmasking Windows)2

Drafts5

Drafts (Attachments)4

Forwards (Attachments)4

Klasses5

KObjects (Custom Objects)6

KObjects (Custom Objects) (Bulk)3

Media3

Messages7

Messages (Bulk)2

Notes6

Notes (Bulk)2

Notes (Conversations)1

Role Groups6

Satisfaction1

Search2

SLAs1

get/slas/{id}Get SLA by ID

Spam3

Teams6

Teams (By ID)3

Tracking Events3

Users5

Users (By ID)3

SLAs

Get SLA by ID

Retrieves an SLA based on the unique SLA ID.

Use the optional versions query param to retrieve information about SLA versions.

Any one of the following roles is required for this endpoint:

Legacy Role	Equivalent Permission Set Role
org.user.sla.read	org.permission.sla.read

get/slas/{id}

Request

Base URL: https://api.kustomerapp.com/v1
URL: https://api.kustomerapp.com/v1/slas/{id}
Auth: httpBearer (a scheme the document does not define)

Query parameters

versions'active' | 'all'

Example:active

Option to include information about SLA versions. Use all to retrieve information about all versions. Use active to retrieve information about the active version only.

Response

Success

Changes

No recorded changes to this operation across all 8 revisions of this API.