Support

Create a new support issue

Creates a support ticket. User info is inferred from auth context.

post/v4/support/issues

Request

  • Base URL: https://api.kadoa.com
  • URL: https://api.kadoa.com/v4/support/issues
  • Auth: API key in header x-api-key

Request body

titlestring required

Issue title

category'bug' | 'feature' | 'workflow_issue' | 'template_issue' | 'integration' | 'billing' | 'data_diff' required
priority0 | 1 | 2 | 3 | 4
descriptionstring required
workflowIdstring

Optional workflow ID to link the issue

templateIdstring uuid

Optional template ID to link the issue. Only relevant when category is template_issue.

dataChangeIdstring

ID of a data change from the Data Changes API (GET /v4/changes). Links the support issue to a specific data diff so the team can review the exact change being reported. Only relevant when category is data_diff.

subcategory'wrong_data' | 'missing_fields' | 'wrong_website' | 'scraper_broken' | 'other' | 'integration_slack' | 'integration_snowflake' | 'integration_cloud_storage' | 'integration_databricks' | 'integration_sftp' | 'integration_sdk' | 'integration_other'

Optional subcategory for workflow or integration issues

jobIdstring uuid

Optional ID of the workflow run the issue is about.

copilotSessionIdstring uuid

Kadoa Assistant session the issue was raised from. Must be a session of the caller's team. Marks the ticket as assistant-created and links the session for support.

Response

Issue creation accepted, or skipped when the ticket is not eligible (skipped is true and reason explains why)

successboolean
issueIdstring

Local support request ID

supportRequestIdstring

Local support request ID

jobIdstring

Engine event job ID

status'accepted'
skippedboolean

True when no ticket was filed

reasonstring

Why the ticket was skipped

codestring

Machine-readable skip code

Changes

No recorded changes to this operation across all 1 revision of this API.