Conversation sessions

Enqueue a conversation session

Enqueues the open conversation session for a contact into a queue and persists the observation as transfer_observation.

post/conversation-sessions/enqueue

Request body

waIdstring required

Contact WhatsApp ID

phoneNumberWaIdstring required

Business phone WhatsApp ID

queueIdstring uuid required

Queue id

observationstring required

Observation persisted on the session as transfer_observation

Response

Session enqueued successfully

idstring uuid required

conversationIdstring uuid required

statusstring required

currentQueueIdstring uuid nullable required

enqueueDatestring date-time nullable required

ticketIdinteger nullable required

transferObservationstring nullable required

Changes

Changed in 2 of the 9 revisions of this API.810

Jul 28, 20268ccfb9a461e289See the full diff
- ▲
  the observation request property's minLength was increased from 0 to 1
  request-property-min-length-increased
- ▲
  the phoneNumberWaId request property's minLength was increased from 0 to 1
  request-property-min-length-increased
- ▲
  the waId request property's minLength was increased from 0 to 1
  request-property-min-length-increased
- ▲
  added the pattern ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$ to the request property queueId
  request-property-pattern-added
- ▲
  response property currentQueueId list-of-types was widened by adding types null to media type application/json of response 200
  response-property-list-of-types-widened
- ▲
  response property enqueueDate list-of-types was widened by adding types null to media type application/json of response 200
  response-property-list-of-types-widened
- ▲
  response property ticketId list-of-types was widened by adding types null to media type application/json of response 200
  response-property-list-of-types-widened
- ▲
  response property transferObservation list-of-types was widened by adding types null to media type application/json of response 200
  response-property-list-of-types-widened
- ○
  the response property conversationId became required for the status 200
  response-property-became-required
- ○
  the response property currentQueueId became required for the status 200
  response-property-became-required
- ○
  the response property enqueueDate became required for the status 200
  response-property-became-required
- ○
  the response property id became required for the status 200
  response-property-became-required
- ○
  the response property status became required for the status 200
  response-property-became-required
- ○
  the response property ticketId became required for the status 200
  response-property-became-required
- ○
  the response property transferObservation became required for the status 200
  response-property-became-required
- ○
  the conversationId response's property pattern ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$ was added for the status 200
  response-property-pattern-added
- ○
  the id response's property pattern ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$ was added for the status 200
  response-property-pattern-added
Jul 23, 2026373ee68a440c1See the full diff
- ○
  endpoint added
  endpoint-added

Full history