order_handlestring required
Unique customer provided identifier for an order
status'completed' | 'cancelled' | 'disabled' | 'ongoing' | 'unplanned' | 'assigned' | 'planned' | 'dispatched' | 'summarizing' required
Current state of the order
fulfillment_attemptinteger nullable
Number identifying the attempt count for the order
created_atstring nullable
Timestamp at which the order was created
rescheduled_marked_atstring nullable
Timestamp at which the order was rescheduled
risk_statusboolean nullable
Flag indicating whether the order is at risk
ops_group_handlestring nullable
Unique identifier for the ops group to which the order is associated
plan_mode'on_demand' | 'scheduled' | 'manual' | 'null' nullable
Value indicating how the order was planned - manual, scheduled
device_idstring nullable
Unique identifier for a device
driver_handlestring nullable
Unique customer provided identifier for the driver
worker_handlestring nullable
Unique customer provided identifier for the worker
started_atstring nullable
Timestamp at which the order tracking started
assigned_atstring nullable
Timestamp at which the order was assigned to a driver
planned_atstring nullable
Timestamp at which the order was planned into a route
scheduled_atstring nullable
Timestamp by which the order should be fulfilled to meet the customer promise
scheduled_afterstring nullable
Timestamp after which the order should be fulfilled to meet the customer promise
completed_atstring nullable
Timestamp at which the order was completed
cancelled_atstring required
Timestamp at which the order was cancelled
cancellation_sourceobject nullable
Detail about how order got cancelled
cancellation_reasonstring nullable
Customer-reported reason why the shift did not occur as planned: no_show, worker_cancelled, client_cancelled, other. Consumers must accept new values.
disabled_atstring nullable
Timestamp at which the order was disabled so that it can be fulfillment later
enabled_atstring nullable
Timestamp at which the disabled order was enabled for fulfillment
arrived_atstring nullable
Timestamp at which the driver arrived at the order fulfillment location
exited_atstring nullable
Timestamp at which the driver exited from the order fulfillment location
metadataobject nullable
Additional customer provided information about the order
risksobject nullable
Object containing different risk statuses for the order
expected_service_timeinteger nullable
Time in seconds that the driver is expected to spend at the location when fulfilling the order
product_typestring[] nullable
List of customer provided product/service types used when matching orders to a driver
type'pick' | 'drop' | 'null' nullable
Field to specify if the order is a pick/drop
type_indexinteger nullable
Field to specify if the order is a pick/drop
capacity_usedinteger nullable
Volumetric unit occupied by the order
distanceinteger nullable
Total distance in meters travelled by the driver to reach the order location
durationinteger nullable
Total time in seconds spent on the order.
share_urlstring nullable
Shareable URL for the consumer to track the live movement of the drive after the order is dispatched
embed_urlstring nullable
Embeddable URL for the ops team to view order timeline
route_handlestring nullable
Unique identifier for the route
plan_idstring nullable
Unique identifier of the plan
planning_failure_reasonstring nullable
Reason explaining why automated planning left the order unplanned. Present only when a planning attempt could not assign the order.
track_mode'full_shift' | 'on_shift' | 'pre_shift' | 'null' nullable
Value representing whether the order is tracked in flex, on_time, on_shift, full_shift or pre_shift mode
actual_service_timeinteger nullable
Time in seconds that the driver is actually spent at the location when fulfilling the order
tracked_service_timeinteger nullable
Total time tracked in seconds for the driver at the location when fulfilling the order
deviation_from_destinationinteger nullable
Distance in meters between the actual completion location to the order location
completed_at_destinationboolean nullable
Indicates whether the order was completed at destination
cancelled_at_destinationboolean nullable
Indicates whether the order was cancelled at destination
visited_destinationboolean nullable
Indicates whether the driver visited the destination
tracking_ratenumber nullable
Indicates the ratio of time tracked to expected tracking time of order. Values lie between 0.0 and 1.0
imagesstring[] nullable
List of URLs to be used to retrieve images associated with the order
order_scorenumber nullable
time_to_first_eventnumber nullable
Time in seconds to receive first location after device's tracking is initiated for the route
time_to_first_locationnumber nullable
Time in seconds to receive first event after device's tracking is initiated for the route
worker_namestring nullable
Name of the worker to whom order is assigned.
device_switch_modeunknown
place_handlestring nullable
Unique customer provided identifier of the place