Requests

Update a request and optionally add a note

patch/requests/{request}

Request

  • Base URL: https://helpspot.example.com/api/v2
  • URL: https://helpspot.example.com/api/v2/requests/{request}
  • Auth: one of:
    • HTTP bearer
    • HTTP basic

Path parameters

requestinteger required

Request body

notestring nullable
changed_atinteger
note_typeinteger
note_is_htmlboolean
reporting_tagsstring[]
titlestring
acting_staff_idinteger
assigned_staff_idinteger
openboolean
status_idinteger
category_idinteger
customer_idstring nullable
first_namestring nullable
last_namestring nullable
emailstring email nullable
phonestring nullable
urgentboolean
skip_reopenboolean
skip_custom_checksboolean
email_from_mailbox_idinteger
email_ccstring nullable
email_bccstring nullable
email_tostring nullable
notify_staff_idsinteger[]
custom_fieldsstring[]

Response

Request resource. Fields depend on visibility and endpoint; see the Requests guide.

Changes

No recorded changes to this operation across all 1 revision of this API.