Account

Open a support ticket

Opens a support ticket against your account. Requires a paid plan (Builder or above).

Requires an API key belonging to a user account. Acts on the calling account's own data.

post/v1/me/support

Request

Base URL: https://api.gunspec.io
URL: https://api.gunspec.io/v1/me/support
Auth: one of:
- API key in header X-API-Key
- HTTP bearer

Request body

subjectstring required

One-line summary of the issue.

descriptionstring required

Prose summary of the record, where one has been written.

category'billing' | 'technical' | 'data_quality' | 'feature_request' | 'other'

What the ticket is about. Not a firearm or attachment category.

priority'low' | 'normal' | 'high' | 'urgent'

Triage priority you are asking for. Staff may change it.

Example request

{
  "subject": "Cannot generate an API key",
  "description": "The button does nothing when I click it.",
  "category": "technical",
  "priority": "normal"
}

Response

The created ticket

successboolean required

Always true on a successful response. Every error carries false and an error object instead.

Example response

{
  "success": true,
  "data": {
    "id": "d3f1c2a0-5b7e-4c1a-9f2d-6e8b3a4c7d10",
    "subject": "Cannot generate an API key",
    "category": "technical",
    "reply_count": 2,
    "created_at": "2026-08-23T02:00:00.000Z"
  }
}

Changes

No recorded changes to this operation across all 1 revision of this API.