Metric Cards

Changes to Search metric cards

get/api/metric-cards
    • warning

      added the new available-time enum value to the // response property for the response status

    • warning

      added the new average-first-response-time enum value to the // response property for the response status

    • warning

      added the new average-human-response-time-after-ai-handoff enum value to the // response property for the response status

    • warning

      added the new average-resolution-time enum value to the // response property for the response status

    • warning

      added the new call-wrap-up-time enum value to the // response property for the response status

    • warning

      added the new calls-with-achieved-slas enum value to the // response property for the response status

    • warning

      added the new calls-with-breached-slas enum value to the // response property for the response status

    • warning

      added the new inbound-answered enum value to the // response property for the response status

    • warning

      added the new macro-share-of-total enum value to the // response property for the response status

    • warning

      added the new macro-total-tickets enum value to the // response property for the response status

    • warning

      added the new macro-trend enum value to the // response property for the response status

    • warning

      added the new no-result-searches enum value to the // response property for the response status

    • warning

      added the new on-a-call-time enum value to the // response property for the response status

    • warning

      added the new percent-one-touch-tickets enum value to the // response property for the response status

    • warning

      added the new percent-zero-touch-tickets enum value to the // response property for the response status

    • warning

      added the new revenue-influenced enum value to the // response property for the response status

    • warning

      added the new surveys-answered enum value to the // response property for the response status

    • warning

      added the new ticket-attribute-intents enum value to the // response property for the response status

    • warning

      added the new ticket-attribute-share-of-total enum value to the // response property for the response status

    • warning

      added the new ticket-attribute-tickets enum value to the // response property for the response status

    • warning

      added the new ticket-attribute-trend enum value to the // response property for the response status

    • warning

      added the new total-time enum value to the // response property for the response status

    • warning

      added the new unavailable-time enum value to the // response property for the response status

    • info

      removed the sla-achievement-rate enum value from the // response property for the response status