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Schema
Updated on 2026-09-26
Details
Filter operations
AgentEvals
1
AI content
12
AiModels
1
Code
1
Company
10
ContactMemory
6
Custom components
5
Engagement
7
Engagement Banner
5
Engagement Chat Message
5
Engagement Checklist
5
Engagement Cobrowse
5
Engagement Editor
1
Engagement Email
6
Engagement Modal
5
Engagement News
5
Engagement Product Tour
5
Engagement Push Notification
5
Engagement Survey
10
Engagement Tooltip
5
Engagement Whatsapp Messages
6
FrontendTools
1
Help center
3
Help center articles
15
Help center collections
9
Help center redirects
4
Invitation
8
Knowledge
3
Message templates
6
Messages
9
Pipeline entries
6
Pipelines
5
Project
3
Records
5
S2S Contacts
6
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14
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2
S2S Stream
3
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3
S2S Workflows
1
Session
25
Statistics
9
Team
5
Ticket
46
get
Get all tickets
post
Create a new ticket
post
Create a new ticket with an optional initial message
get
Search for tickets
get
Extended ticket search (contacts + tickets)
get
Find tickets by session query
get
Export tickets as JSON
get
Get notification ticket
get
Export tickets as CSV
get
List available export fields
get
Find tracker tickets
post
Create a tracker ticket
get
Search feature requests semantically
post
Generate tracker ticket data with AI
get
Get ticket counts per status
get
Export a single ticket for audit
get
Get a ticket
put
Update a ticket
delete
Delete a ticket
put
Merge multiple tickets into one
put
Bulk-update tickets
post
Bulk-reply to tickets
get
Get console logs for a ticket
get
Get activity logs for a ticket
get
Get the internal history of a ticket
get
Get network logs for a ticket
get
Get the session replay for a ticket
post
Indicate user typing
post
Indicate user viewing
get
List current ticket viewers
put
Snooze a ticket
put
Set the composer draft message
delete
Clear the composer draft message
put
Link a ticket to another ticket
put
Unlink a ticket
put
Archive a ticket
put
Mark a ticket as spam
put
Close a ticket as spam (agent verdict)
put
Archive all tickets in a lane
put
Unarchive a ticket
put
Await customer reply on a ticket
post
Run workflow
post
Send ticket to integration
post
Vote for ticket
post
Voice reply (dictate or smart)
post
Send ticket conversation transcript to multiple emails
Translations
3
Uploads
2
User
11
Ticket
Bulk-update tickets
put
/tickets/bulk
Headers
project
string
required
Request body
BulkUpdateTicketDto
required
action
'close'
|
'assign'
|
'archive'
|
'snooze'
|
'team'
|
'priority'
required
selection
BulkTicketSelection
required
payload
BulkTicketPayload
Response
Ok
{"stackTrail":"paths:/tickets/bulk:put:responses:200:content:application/json:schema","oasType":"schema","type":"unknown"}
Changes