Why the site's e-mail does not go out, or goes out slowly: the first call for "my broadcast is stuck", "nothing is sent", "sending is paused" or "why can't I start it". Five checks in the order sending is gated - the account, sending being enabled, the email balance, the plan, delivery - each with a stable reason code, what to do (next_action), who can do it (who) and facts in values. Read who before promising anything: what support decides is never promised. Name a broadcast or an automation to learn what holds it and what to do after the fix (then); nothing resumes or turns on by itself.

The answer is the stored state and makes no change; the balance carries its updated_at. Recipients and credits a broadcast needs are get_broadcast_recipients, its sender address get_broadcast, domain verification list_email_domains. The meaning of every code and how to word it for the user: the guide emails.sending.