Inboxes

Add an internal comment to a thread

Adds an internal (team-only) comment to the thread, as the acting user, the same as commenting in the app. It is never sent to the contact. content is HTML and is sanitized. Mention markup in it labels the thread for the mentioned users and teams, marks it unread for them and notifies them. Mentioned contacts and location cards are related to the thread.

The acting user is the delegate token's own user. With an API key or partner token, name one in userId. Guests cannot comment.

post/api/inboxes/{channelId}/threads/{threadId}/comments

Request

Path parameters

channelIdstring required

External channel meta ID (meta.id) of the inbox.

threadIdstring required

Thread id from the threads list.

Request body

contentstring required

Comment body, HTML.

userIdstring

Acting user (comment author). Required with an API key or partner token.

Response

Comment added.

Changes

No recorded changes to this operation across all 1 revision of this API.