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action-items

Resolve Action Item

Close a task a person dealt with elsewhere, or that needed nothing.

post/api/v1/action-items/{action_item_id}/resolve

Path parameters

action_item_idstring uuid required

Request body

reason'handled_offline' | 'no_action_needed' required

Response

Successful Response

idstring uuid required
voice_call_idstring uuid nullable required
text_session_idstring uuid nullable required
email_thread_idstring uuid nullable required
custom_metric_idstring uuid required
channel'voice' | 'text' | 'email' required
status'open' | 'resolved' required
property_idstring uuid nullable required
customer_profile_idstring uuid nullable required
guest_display_namestring nullable required
occurred_atstring date-time required
reasoningstring nullable required
resolved_reason'follow_up_sent' | 'handled_offline' | 'no_action_needed' | 'rescored_no' | 'overridden_no' | 'hotel_replied' | 'called_back' required
resolved_by_user_idstring uuid nullable required
resolved_atstring date-time nullable required
reopened_atstring date-time nullable required
previous_action_item_idstring uuid nullable required
created_atstring date-time required
updated_atstring date-time required
voice_call_external_idstring nullable required
resolved_by_namestring nullable required

Changes

Changed in 3 of the 28 revisions of this API.13

  • ae7627cd46da1See the full diff
    • ▲

      response property follow_up_actions/items/action_item_id list-of-types was widened by adding types null to media type application/json of response 200

      response-property-list-of-types-widened

  • 7a2c093789112See the full diff
    • ○

      added the optional property /// to the response with the status

      response-optional-property-added

    • ○

      added the optional property /// to the response with the status

      response-optional-property-added

  • 41c5e46455241See the full diff
    • ○

      endpoint added

      endpoint-added

Of the 28 revisions, 1 has no diff computed.