/claim/retrieve
Use this endpoint to retrieve claim details and status
Request body
Your unique provider identifier from SoFi Tech Solutions. Pattern: Max 10 digits Example: 9999
Supply a globally unique ID to identify this endpoint request ("transaction"). Pattern: Max 60 characters Example: "984513-395483653-4483483478"
Unique claim ID
Status role of the current user
Example request
{
"providerId": 9999,
"transactionId": "984513-395483653-4483483478",
"claimId": "2501240026C",
"statusRole": "Customer"
}Response
Successful status retrieve request
Whether the Reg E 10 Business Day provisional credit obligation has been satisfied.
The deadline by which provisional credit must be granted and the provisional credit letter sent — 10 business days from the contact date (for ATM/debit POS and non-US ATM disputes).
The approaching/warning date for the Reg E 10 milestone, used to trigger early action before the RegE10 deadline.
Whether the final Reg E resolution deadline has been satisfied.
The final Reg E regulatory deadline by which the claim must be resolved (write-off executed and resolution letter sent). 90 days for POS/non-US ATM disputes; 45 days for US ATM and ACH disputes.
The approaching/warning date for the final Reg E deadline (RegEDeadline), used to trigger action before the deadline is breached.
Whether the Reg Z 30-day acknowledgement obligation has been satisfied.
The deadline by which an acknowledgement letter must be sent to the cardholder — 30 days from the contact date.
The approaching/warning date for the Reg Z 30 milestone.
Whether the Reg Z Withholding Protection provisional credit obligation has been satisfied.
The Reg Z Withholding Protection date — the deadline by which provisional credit must be issued to prevent collection on the disputed amount (primarily relevant for cardholders enrolled in autopayment). Set to the earlier of the next autopayment date or statement cycle date, with a minimum of contact date + 3 business days.
The approaching/warning date for the Reg Z PC provisional credit milestone.
Whether the Reg Z 90-day resolution obligation has been satisfied.
The final Reg Z deadline by which write-off must be executed and a resolution letter sent. Equals the 2nd statement cycle date following the contact date, capped at 90 days. Defaults to 60 days if cycle date is unavailable or the calculated date falls below 60 days.
The approaching/warning date for the Reg Z 90 milestone.
Optional ID representing claim identifier external to this dispute system (client internal identifier)
Date customer contacted institution about dispute
userId of the user who created the claim
Does the claim have oustanding workable tasks for interaction api
Text for display
A system-generated ID used for tracking
The HTTP response status code
Example response
{
"CustomerContactDate": "2024-08-05T16:29:45.350Z",
"CreateName": "dispute_api@disputeme.info",
"AccountType": "CreditCard",
"ClaimStatus": "Open-Analyze",
"AccountHolder": "SoFi Tech Solutions User"
}