FRfrontapp
Calls

Update call status

Updates the call status of a call in Front.

patch/channels/{channel_id}/calls/{external_call_id}

Request

  • Base URL
    https://api2.frontapp.com
  • URL
    https://api2.frontapp.com/channels/{channel_id}/calls/{external_call_id}
  • Auth
    HTTP bearer

Path parameters

channel_idstring required

The Channel ID.

external_call_idstring required

The external call ID from the provider system (same as external_call_id on create).

Request body

occurred_atnumber

Optional Unix timestamp (ms) when this status change occurred.

call_status'queued' | 'ringing' | 'connected' | 'hold' | 'hangup' | 'abandoned' | 'missed' | 'transferred' required
agent_email_addressstring

Optional; include when the status update relates to a specific teammate.

Response

Accepted

Changes

No recorded changes to this operation across all 1 revision of this API.