active · past_due · suspended.

Only suspended withdraws access. past_due is a biller's "the payment failed" and is a warning the console renders, not a switch — a card that expired on a Tuesday should not read as a service that was turned off. Which failed payment becomes a suspension, and when, is a biller's policy: nothing in the service reads a clock. The Platform document carries the same vocabulary on the operator's Entitlement; this is the founder's read of it.

An operator's hold on the organisation — FounderMail's own act, beside the biller's. A hold wins outright: suspended withdraws access whatever the subscription says (ban beats billing), and comped provides plan with no subscription needed (a comp survives the biller). Lifting one puts the biller's last word back in force at once.

The two things for sale, ruled 2026-09-14: capacity is STORAGE, and everything countable — people, agents, mailboxes, addresses, domains — is unlimited on both. founder is $20 a month for 20 GB of mail; team is $200 for 200 GB. A dollar a gigabyte, in two sizes. Never a seat: a person's mailbox and an agent's cost the same, which is the product's whole premise.

When the paid period ends — or, while trialing, when the trial ends. Advisory: no gate reads it, and in past_due it is the end of the UNPAID period, not a date access lasts until. Null until a biller has written it.

The organisation's standing with the biller — which door /billing opens.

none: no customer on file; checkout is the door. customer: a customer on file with no live subscription — a trial or a subscription that ended, or a checkout that was not finished; checkout is the door. trialing: the 14-day trial every new organisation starts on, with no card on file yet; "add a card" (the portal) is the door, and when the trial ends without one the biller cancels and access is withdrawn. subscribed: a subscription stands, or a trial with a card that will simply continue; the portal is the door, and checkout answers 409.

What the plan includes, in bytes — OrgStorage.bytes is measured against it. Null exactly when plan is null. A fair-use line, not a gate: nothing refuses at it.