Zendesk Controller

Assign a ticket to an agent

Updates the assignee of a Zendesk ticket

put/zendesk/tickets/{ticketId}/assign

Request

Path parameters

ticketIdnumber required
Example:1

The Zendesk ticket ID

Request body

assigneeIdstring required

The numeric ID of the agent to assign the ticket to

groupIdstring

The numeric ID of the group to assign the ticket to

Example request

{
  "assigneeId": "123456789",
  "groupId": "123456789"
}

Response

Agent assigned successfully

Changes

No recorded changes to this operation across all 7 revisions of this API.