Case
Read an existing Case record.
get/Case/{id}
Response
Success.
idstring
An ID.
namestring
A one-line string.
numberinteger
An auto-increment number.
status'New' | 'Assigned' | 'Pending' | 'Closed' | 'Rejected' | 'Duplicate'
priority'Low' | 'Normal' | 'High' | 'Urgent'
type'Question' | 'Incident' | 'Problem' nullable
descriptionstring nullable
A multi-line text.
accountIdstring nullable
An ID of the record of the Account type.
accountNamestring nullable
A foreign record name.
leadIdstring nullable
An ID of the record of the Lead type.
leadNamestring nullable
A foreign record name.
contactIdstring nullable
An ID of the record of the Contact type.
contactNamestring nullable
A foreign record name.
contactsIdsstring[] nullable
IDs of records of the Contact type.
contactsNamesobject nullable
An {ID => record name} map.
inboundEmailIdstring nullable
An ID of the record of the InboundEmail type.
inboundEmailNamestring nullable
A foreign record name.
originalEmailIdstring nullable
originalEmailNamestring nullable
A foreign record name.
isInternalboolean
createdAtstring nullable
A timestamp in UTC.
modifiedAtstring nullable
A timestamp in UTC.
createdByIdstring nullable
An ID of the record of the User type.
createdByNamestring nullable
A foreign record name.
modifiedByIdstring nullable
An ID of the record of the User type.
modifiedByNamestring nullable
A foreign record name.
assignedUserIdstring nullable
An ID of the record of the User type.
assignedUserNamestring nullable
A foreign record name.
teamsIdsstring[] nullable
IDs of records of the Team type.
teamsNamesobject nullable
An {ID => record name} map.
streamUpdatedAtstring nullable
A timestamp in UTC.
Example response
{
"createdAt": "2026-11-29 12:34:56",
"modifiedAt": "2026-11-29 12:34:56",
"streamUpdatedAt": "2026-11-29 12:34:56"
}