List Workspace Conversation Tickets

List conversation triage tickets across every agent in the workspace, ordered by most recently created first. Use this to build a workspace-wide view (for example, tickets assigned to the caller); for a single agent's tickets, use the per-agent endpoint instead. Tickets for agents the caller cannot access are omitted.

get/v1/convai/triage-tickets

Query parameters

page_sizeinteger

How many agent conversation tickets to return. Can not exceed 100.

How many agent conversation tickets to return. Can not exceed 100.

status'open' | 'in_progress' | 'resolved' | 'merged'

Filter tickets by status.

assignee_user_idstring nullable

Filter tickets by assignee. Use 'unassigned' for tickets with no assignee.

Filter tickets by assignee. Use 'unassigned' for tickets with no assignee.

cursorstring nullable

Used for fetching next page. Cursor is returned in the response.

Used for fetching next page. Cursor is returned in the response.

Headers

xi-api-keystring nullable

Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

Response

Successful Response

next_cursorstring nullable
has_moreboolean required

Changes