Assign team member to chat

Assign a team member to an individual customer chat or a WA group chat. Provide either customerPhoneNumber (for individual chats) or groupId. Exactly one of the two must be supplied.

post/team-member/assign

Request body

customerPhoneNumberstring phone

Phone number of customer (required if groupId is not provided)

groupIdstring

GroupId of the WA group (required if customerPhoneNumber is not provided)

assignedUserPhoneNumberstring phone required

Phone number of the agent to assign

reassignboolean

Boolean to assign user even if chat is already assigned

wabaNumberstring phone

Integration Waba Number with country code (only applicable when customerPhoneNumber is used)

Example request

{
  "customerPhoneNumber": "917838849957",
  "groupId": "grp_1234",
  "assignedUserPhoneNumber": "917838849957",
  "wabaNumber": "919876543210"
}

Changes

No recorded changes to this endpoint across all 1 revision of this API.