DIdialpad
Metrics

Agent Metrics

Returns paginated, detailed agent-level performance metrics.

Rate limit: 1200 per minute.

get/api/v2/wfm/metrics/agent

Request

  • Base URL
    https://dialpad.com
  • URL
    https://dialpad.com/api/v2/wfm/metrics/agent
  • Auth
    HTTP bearer

Query parameters

idsstring

(optional) Comma-separated Dialpad user IDs of agents

emailsstring

(optional) Comma-separated email addresses of agents

cursorstring

Include the cursor returned in a previous request to get the next page of data

endstring date-time required

UTC ISO 8601 timestamp (exclusive, e.g., 2025-02-23T00:00:00Z)

startstring date-time required

UTC ISO 8601 timestamp (inclusive, e.g., 2025-02-17T00:00:00Z)

Response

A successful response

cursorstring

A token used to return the next page of a previous request.

Use the cursor provided in the previous response.

Changes

No recorded changes to this operation across all 1 revision of this API.