Draft or send a customer-facing reply

The external-agent seam. Drafts land in the human approval queue unless the workspace has explicitly enabled sending. Requires the tickets:reply scope.

post/api/v1/tickets/{id}/reply

Request

  • Base URL: https://deskcrew.io
  • URL: https://deskcrew.io/api/v1/tickets/{id}/reply
  • Auth: HTTP bearer

Path parameters

idstring required

Request body

object required

body: string, required; send: boolean, default false

Response

Success

Changes

No recorded changes to this operation across all 1 revision of this API.