ManagedCases

Fetch managed case chats

Changed on

Returns all chat messages for a case you submitted, in chronological order.

Chat Participants (for Managed Cases):

  • Managing partner (you) - Your messages to the collection partner
  • Collection partner - Messages from the partner actively collecting the case
  • Your client (creditor) - Messages from the client you represent
  • Debitura support - System notifications and support messages

Communication Flow: As the managing partner, you can participate in case discussions to:

  • Coordinate with the collection partner
  • Provide additional information about the debtor
  • Relay questions from your client
  • Stay updated on collection progress

Use Case: Monitor collection partner communications, coordinate case strategy, or extract conversation history to share with your clients.

Note: Managing partners have limited write access - you can read and send messages but cannot modify case details or add payments.

get/managed-cases/{id}/chats

Request

  • Base URL
    https://collectionpartner-api.debitura.com
  • URL
    https://collectionpartner-api.debitura.com/managed-cases/{id}/chats
  • Auth
    API key in header XApiKey

Path parameters

idstring uuid required

Response

Chats returned (empty array if no messages)

idstring uuid
dateCreatedstring date-time
dateUpdatedstring date-time nullable
role0 | 1 | 2

Deprecated: kept as a number and never removed, but not extended — read roleLabel instead. Sender role: 0 = Partner, 1 = Creditor, 2 = ManagedByPartner.

roleLabelstring nullable

The sender role, readable. Always one of "Partner", "Creditor" or "Managed by partner" — these values are stable.

messagestring nullable
isSeenboolean

Changes

    • info

      response property items/role deprecated (media type: text/plain)

    • info

      response property items/role deprecated (media type: application/json)

    • info

      response property items/role deprecated (media type: text/json)