calls

List Call Classification Options

Lists your company's call reasons and dispositions, ordered by type and then position. A call's reason and disposition hold an option's name. Options are company-defined, and renaming or deleting one does not change calls already logged with it.

get/calls/classification-options

Request

  • Base URL: https://api.coperniq.io/v1
  • URL: https://api.coperniq.io/v1/calls/classification-options
  • Auth: API key in header x-api-key

Query parameters

type'REASON' | 'DISPOSITION'

Only return options of this type. Omit to return both.

Response

List of call classification options

idinteger required

Option identifier

type'REASON' | 'DISPOSITION' required

Whether this option is a call reason or a call disposition

namestring required

The value stored on a call's reason or disposition

descriptionstring nullable

Guidance on when to use this option. Coperniq AI also uses it when classifying calls.

positioninteger required

Sort order within its type

Changes

No recorded changes to this operation across all 1 revision of this API.