Analytics
Get Conversation Counter Metrics for the Organization
Gets conversation counter metrics for the organization.
get/v2.0/conversationcounter
Request
- Base URLhttps://api-trial.cognigy.ai/testing
- Auth
- API key in header X-API-Key
- or API key in query parameter api_key
- or API key in header x-cxone-authorization
- or OAuth 2Authorization code/auth/oauth2/authorizePasswordToken URL/auth/oauth2/token
- TypeScriptA function with typed inputs. Its response is checked against the schema.
Query parameters
yearnumber required
monthnumber
nonConversationalboolean
Deprecated. Please no longer use this parameter. Use channel=nonConversational instead.
channel'facebook' | 'alexa' | 'slack' | 'generic' | 'inject' | 'rest' | 'realtime' | 'socket' | 'adminconsole' | 'webchat2' | 'dialogflow' | 'twilio' | 'twilio-sms' | 'line' | 'intercom' | 'microsoftBotFramework' | 'microsoftTeams' | 'sunshineConversations' | 'admin-webchat' | 'avaya' | 'nonConversational' | 'voiceGateway2' | 'amazonLex' | 'workplace' | 'webhook' | 'abstractRest' | 'userlike' | 'ringCentralEngage' | 'audioCodes' | 'bandwidth' | 'whatsapp' | 'eightByEight' | 'genesysBotConnector' | 'niceCXOne' | 'agentAssistVoice' | 'webchat3' | 'niceCXOneAAH' | 'zoomContactCenter' | 'mcpServer'
Example:webchat3
As of release 4.96, conversations can be filtered by specific channels like "webchat2". Previously, "webchat2" conversations were aggregated under "realtime" and could not be individually filtered.
Response
The conversation counter stats for the given time-frame.
Changes
No recorded changes to this operation across all 1 revision of this API.