CLcloverhealth
IVR

Record a voicemail left in the IVR and open a callback case

Changed on

Phase 1 of GE-2588's two-phase voicemail ingestion.

Called by the voicemail-complete Twilio Function from the Studio recorder's recordingComplete and hangup transitions. Idempotent: a redelivery returns the case the first delivery opened, and reports caseCreated for it too, since the field tells the Function a case is in place for this voicemail rather than which of the two deliveries opened it.

post/api/v1/ivr/voicemail

Request

  • Base URL
    https://api.cloverhealth.com (the document declares no server; this is the origin it was published from)
  • URL
    https://api.cloverhealth.com/api/v1/ivr/voicemail
  • Auth
    API key in header X-MC2-Signature

Request body

callSidstring required
voicemailReasonstring required
engagementIdstring nullable
recordingUrlstring
recordingSidstring
recordingDurationinteger nullable
callerNumberstring

Response

OK

caseIdstring required
caseCreatedboolean required

Changes