CHcheckout
Disputes

Get dispute evidence

Retrieves a list of the evidence submitted in response to a specific dispute.

get/disputes/{dispute_id}/evidence

Request

Path parameters

dispute_idstring required

The dispute identifier.

Response

Dispute evidence retrieved successfully

proof_of_delivery_or_service_filestring

A file containing proof of delivery of goods or services.

proof_of_delivery_or_service_textstring

A brief description of the file provided in proof_of_delivery_or_service_file.

Alternatively, you can provide a link to an externally-hosted file containing the description.

proof_of_delivery_or_service_date_filestring

A file showing the delivery date of the provided service or merchandise.

proof_of_delivery_or_service_date_textstring

A brief description of the file provided in proof_of_delivery_or_service_date_file.

Alternatively, you can provide a link to an externally-hosted file containing the description.

invoice_or_receipt_filestring

A file containing an invoice or receipt.

invoice_or_receipt_textstring

A brief description of the file provided in invoice_or_receipt_file.

Alternatively, you can provide a link to an externally-hosted file containing the description.

invoice_showing_distinct_transactions_filestring

A file containing an invoice which shows two distinct transactions.

invoice_showing_distinct_transactions_textstring

A brief description of the file provided in invoice_showing_distinct_transactions_file.

Alternatively, you can provide a link to an externally-hosted file containing the description.

customer_communication_filestring

A file containing proof of communication with the customer.

customer_communication_textstring

A brief description of the file provided in customer_communication_file.

Alternatively, you can provide a link to an externally-hosted file containing the description.

refund_or_cancellation_policy_filestring

A file containing the refund or cancellation policy.

refund_or_cancellation_policy_textstring

A brief description of the file provided in refund_or_cancellation_policy_file.

Alternatively, you can provide a link to an externally-hosted file containing the description.

recurring_transaction_agreement_filestring

A file containing the recurring transaction agreement.

recurring_transaction_agreement_textstring

A brief description of the file provided in recurring_transaction_agreement_file.

Alternatively, you can provide a link to an externally-hosted file containing the description.

additional_evidence_filestring

A file containing additional supporting documents.

additional_evidence_textstring

A brief description of the file provided in additional_evidence_file.

Alternatively, you can provide a link to an externally-hosted file containing the description.

arbitration_no_review_filesstring[]

The evidence to submit directly to the scheme when you escalate the dispute to arbitration.

Evidence you provide with this field is submitted directly to the scheme.

arbitration_no_review_textstring

A brief description of the file provided in arbitration_no_review_files.

Alternatively, you can provide a link to an externally-hosted file containing the description.

arbitration_review_required_filesstring[]

The evidence to submit to the Checkout.com Dispute Resolution team for review.

You'll be advised on the likelihood of success if you choose to escalate the dispute to arbitration.

arbitration_review_required_textstring

A brief description of the file provided in arbitration_review_required_files.

Alternatively, you can provide a link to an externally-hosted file containing the description.

Example response

{
  "proof_of_delivery_or_service_file": "file_jmbfgkjromvcrn9t4qu4",
  "proof_of_delivery_or_service_text": "Description of evidence available at: http://checkout.com/evidenceDocument.pdf",
  "proof_of_delivery_or_service_date_file": "file_jmbfgkjromvcrn9t4qu4",
  "proof_of_delivery_or_service_date_text": "Copy of the customer receipt showing the merchandise was delivered on 2018-12-20",
  "invoice_or_receipt_file": "file_jmbfgkjromvcrn9t4qu4",
  "invoice_or_receipt_text": "Copy of the invoice",
  "invoice_showing_distinct_transactions_file": "file_jmbfgkjromvcrn9t4qu4",
  "invoice_showing_distinct_transactions_text": "Copy of invoice #1244 showing two transactions",
  "customer_communication_file": "file_jmbfgkjromvcrn9t4qu4",
  "customer_communication_text": "Copy of an email exchange with the cardholder",
  "refund_or_cancellation_policy_file": "file_jmbfgkjromvcrn9t4qu4",
  "refund_or_cancellation_policy_text": "Copy of the refund policy",
  "recurring_transaction_agreement_file": "file_jmbfgkjromvcrn9t4qu4",
  "recurring_transaction_agreement_text": "Copy of the recurring transaction agreement",
  "additional_evidence_file": "file_jmbfgkjromvcrn9t4qu4",
  "additional_evidence_text": "Scanned document",
  "arbitration_no_review_files": [
    "file_jmbfgkjromvcrn9t4qu4",
    "file_kmbfgkjromvcrn9t4qu5"
  ],
  "arbitration_no_review_text": "Evidence for arbitration",
  "arbitration_review_required_files": [
    "file_jmbfgkjromvcrn9t4qu4",
    "file_kmbfgkjromvcrn9t4qu5"
  ],
  "arbitration_review_required_text": "Evidence for arbitration",
  "compelling_evidence": {
    "merchandise_or_service": "Merchandise",
    "merchandise_or_service_desc": "Subscription payment",
    "merchandise_or_service_provided_date": "2024-07-25T11:23:06.0000000+00:00",
    "shipping_delivery_status": "shipped",
    "tracking_information": "129481229312",
    "user_id": "user@cko.com",
    "ip_address": "192.168.1.150",
    "device_id": "device_123_x_1220",
    "shipping_address": {
      "country": "826"
    }
  }
}

Changes

No recorded changes to this operation across all 1 revision of this API.