createdAtstring date-time nullable required
Inquiry creation time. ISO 8601 timestamp
updatedAtstring date-time nullable required
Inquiry last update time. ISO 8601 timestamp
customerCampaignIdstring uuid required
callIdstring uuid nullable required
toolCallIdstring nullable required
duplicateOfIdstring uuid nullable required
responsestring nullable required
status'new' | 'pending_resolution' | 'unresolved' | 'resolved' | 'appointment_scheduled' | 'duplicate' required
primaryCategorystring nullable required
subcategorystring nullable required
severitystring nullable required
priorityinteger nullable required
priorityRationalestring nullable required
priorityCategorystring nullable required
priorityConfidenceinteger nullable required
priorityRankinteger nullable required
suggestedHandlingstring nullable required
handlingRationalestring nullable required
reasoningstring nullable required
escalationAppliedboolean nullable required
resolutionTypestring nullable required
notesstring nullable required
resolvedAtstring date-time nullable required
Inquiry resolution time. ISO 8601 timestamp
resolvedBystring uuid nullable required
assignedTostring uuid nullable required
callbackRequestedAtstring date-time nullable required
Callback request time. ISO 8601 timestamp
callbackRequestedBystring uuid nullable required
callbackWorkflowIdstring uuid nullable required
callbackCompletedAtstring date-time nullable required
Callback completion time. ISO 8601 timestamp
callbackCallIdstring uuid nullable required
callbackDispositionstring nullable required
callbackFailureReasonstring nullable required
callbackScheduledForstring date-time nullable required
Scheduled callback time. ISO 8601 timestamp