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Ticket Skips

List Ticket Skips

Archived tickets are not included in the response. See About archived tickets in the Support Help Center.

Pagination

  • Cursor pagination (recommended)
  • Offset pagination

See Pagination.

Returns a maximum of 100 records per page.

Allowed For

  • Agents with "View only" or higher reports permissions in Support. These permissions are distinct from Explore permissions.
  • Agents retrieving their own skips
get/api/v2/users/{user_id}/skips

Query parameters

page[before]string

A pagination cursor that tells the endpoint which page to start on. It should be a meta.before_cursor value from a previous request. Note: page[before] and page[after] can't be used together in the same request.

page[after]string

A pagination cursor that tells the endpoint which page to start on. It should be a meta.after_cursor value from a previous request. Note: page[before] and page[after] can't be used together in the same request.

page[size]integer

Specifies how many records should be returned in the response. You can specify up to 100 records per page.

Response

Success response

Example response

{
  "skips": [
    {
      "created_at": "2015-09-30T21:44:03Z",
      "id": 1,
      "reason": "I have no idea.",
      "ticket": {
        "assignee_id": 235323,
        "collaborator_ids": [
          35334,
          234
        ],
        "created_at": "2009-07-20T22:55:29Z",
        "custom_fields": [
          {
            "id": 27642,
            "value": "745"
          },
          {
            "id": 27648,
            "value": "yes"
          }
        ],
        "description": "The fire is very colorful.",
        "due_at": null,
        "external_id": "ahg35h3jh",
        "follower_ids": [
          35334,
          234
        ],
        "from_messaging_channel": false,
        "generated_timestamp": 1304553600,
        "group_id": 98738,
        "has_incidents": false,
        "id": 123,
        "organization_id": 509974,
        "priority": "high",
        "problem_id": 9873764,
        "raw_subject": "{{dc.printer_on_fire}}",
        "recipient": "support@company.com",
        "requester_id": 20978392,
        "satisfaction_rating": {
          "comment": "Great support!",
          "id": 1234,
          "score": "good"
        },
        "sharing_agreement_ids": [
          84432
        ],
        "status": "open",
        "subject": "Help, my printer is on fire!",
        "submitter_id": 76872,
        "tags": [
          "enterprise",
          "other_tag"
        ],
        "type": "incident",
        "updated_at": "2011-05-05T10:38:52Z",
        "url": "https://company.zendesk.com/api/v2/tickets/35436.json",
        "via": {
          "channel": "web"
        }
      },
      "ticket_id": 123,
      "updated_at": "2015-09-30T21:44:03Z",
      "user_id": 456
    }
  ]
}

Changes