Ticket Forms
Create Ticket Form
Allowed For
- Admins
post/api/v2/ticket_forms
Response
Created response
Example response
{
"ticket_form": {
"active": true,
"agent_conditions": [
{
"child_fields": [
{
"id": 101,
"is_required": false,
"required_on_statuses": {
"statuses": [
"new",
"open",
"pending",
"hold"
],
"type": "SOME_STATUSES"
}
},
{
"id": 200,
"is_required": true,
"required_on_statuses": {
"statuses": [
"solved"
],
"type": "SOME_STATUSES"
}
}
],
"parent_field_id": 100,
"value": "matching_value"
},
{
"child_fields": [
{
"id": 102,
"is_required": true,
"required_on_statuses": {
"type": "ALL_STATUSES"
}
},
{
"id": 200,
"is_required": false,
"required_on_statuses": {
"type": "NO_STATUSES"
}
}
],
"parent_field_id": 101,
"value": "matching_value_2"
}
],
"created_at": "2012-04-02T22:55:29Z",
"default": true,
"deleted_at": "2012-05-02T22:55:29Z",
"display_name": "Snowboard Damage",
"end_user_conditions": [
{
"child_fields": [
{
"id": 101,
"is_required": true
}
],
"parent_field_id": 100,
"value": "matching_value"
},
{
"child_fields": [
{
"id": 202,
"is_required": false
}
],
"parent_field_id": 200,
"value": "matching_value"
}
],
"end_user_visible": true,
"id": 47,
"in_all_brands": false,
"name": "Snowboard Problem",
"position": 9999,
"raw_display_name": "{{dc.my_display_name}}",
"raw_name": "Snowboard Problem",
"restricted_brand_ids": [
47,
33,
22
],
"ticket_field_ids": [
2,
4,
5,
10,
100,
101,
102,
200
],
"updated_at": "2012-04-02T22:55:29Z",
"url": "https://company.zendesk.com/api/v2/ticket_forms/47.json"
}
}