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Email Notifications

Show Email Notification

Shows details on an email notification. You can get the value of the notification_id parameter by listing the ticket's outbound emails.

Allowed For

  • Agents
get/api/v2/email_notifications/{notification_id}

Response

Success response

Example response

{
  "email_notification": {
    "comment_id": 7824075373565,
    "created_at": "2024-02-21T23:13:07Z",
    "email_id": "01HQ6Z3DE28F34XBFCYH0SRM95",
    "message_id": "<56Z97D7G67G_65d68382aa493_4639581606f3@example.com>",
    "notification_id": 7824075373693,
    "recipients": [
      {
        "delivery_status": {
          "code": "530 5.7.0",
          "id": 24,
          "message": "Email failed to deliver. Status code: 530",
          "name": "authentication_required"
        },
        "email_address": "recipient@example.com",
        "user_id": 7612709251581
      }
    ],
    "ticket_id": 623,
    "updated_at": "2024-02-21T23:13:07Z",
    "url": "https://example.zendesk.com/api/v2/email_notifications/7824075373693.json"
  }
}

Changes