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Automations

Update Many Automations

Note: You might be restricted from updating some default automations. If included in a bulk update, the unrestricted automations will be updated.

Allowed For

  • Agents

Request Parameters

The PUT request expects an automations object that lists the automations to update.

Each automation may have the following properties:

NameMandatoryDescription
idyesThe ID of the automation to update
positionnoThe new position of the automation
activenoThe active status of the automation (true or false)

Example Request

{
  "automations": [
    {"id": 25, "position": 3},
    {"id": 23, "position": 5},
    {"id": 27, "position": 9},
    {"id": 22, "position": 7}
  ]
}
put/api/v2/automations/update_many

Response

Success response

countinteger
next_pagestring nullable
previous_pagestring nullable

Example response

{
  "automations": [
    {
      "actions": [
        {
          "field": "priority",
          "value": "high"
        }
      ],
      "active": true,
      "conditions": {
        "all": [
          {
            "field": "status",
            "operator": "is",
            "value": "open"
          },
          {
            "field": "priority",
            "operator": "less_than",
            "value": "high"
          }
        ],
        "any": []
      },
      "default": false,
      "id": 9873843,
      "position": 8,
      "raw_title": "Roger Wilco",
      "title": "Roger Wilco"
    }
  ]
}

Changes