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Ticket Metrics

List Ticket Metrics

Returns a list of tickets with their metrics.

Tickets are ordered chronologically by created date, from newest to oldest. The last ticket listed may not be the absolute oldest ticket in your account due to ticket archiving.

Archived tickets are not included in the response. See About archived tickets in Zendesk help.

Pagination

  • Cursor pagination (recommended)
  • Offset pagination

See Pagination.

Returns a maximum of 100 records per page.

Allowed For

  • Agents
get/api/v2/ticket_metrics

Response

Success response

Example response

{
  "ticket_metrics": [
    {
      "agent_wait_time_in_minutes": {
        "business": 737,
        "calendar": 2391
      },
      "assigned_at": "2011-05-05T10:38:52Z",
      "assignee_stations": 1,
      "assignee_updated_at": "2011-05-06T10:38:52Z",
      "created_at": "2009-07-20T22:55:29Z",
      "custom_status_updated_at": "2011-05-09T10:38:52Z",
      "first_resolution_time_in_minutes": {
        "business": 737,
        "calendar": 2391
      },
      "full_resolution_time_in_minutes": {
        "business": 737,
        "calendar": 2391
      },
      "group_stations": 7,
      "id": 33,
      "initially_assigned_at": "2011-05-03T10:38:52Z",
      "latest_comment_added_at": "2011-05-09T10:38:52Z",
      "on_hold_time_in_minutes": {
        "business": 637,
        "calendar": 2290
      },
      "reopens": 55,
      "replies": 322,
      "reply_time_in_minutes": {
        "business": 737,
        "calendar": 2391
      },
      "reply_time_in_seconds": {
        "calendar": 143460
      },
      "requester_updated_at": "2011-05-07T10:38:52Z",
      "requester_wait_time_in_minutes": {
        "business": 737,
        "calendar": 2391
      },
      "solved_at": "2011-05-09T10:38:52Z",
      "status_updated_at": "2011-05-04T10:38:52Z",
      "ticket_id": 4343,
      "updated_at": "2011-05-05T10:38:52Z"
    }
  ]
}

Changes