Account Settings2

Activity Stream3

Approval Requests4

Approval Workflow Instances1

AssigneeFieldAssignableAgents2

AssigneeFieldAssignableGroups1

Attachments5

Audit Logs3

Automations9

Basics3

Bookmarks3

Brand Agents2

Brands7

Channel Framework3

Conversation Log1

Custom Object Fields7

Custom Object Records13

Custom Objects6

Custom Roles5

Custom Ticket Statuses6

Deletion Schedules5

Dynamic Content6

Dynamic Content Item Variants7

Email Notifications3

Essentials Card4

Global Clients1

Grant Type Tokens1

Group Memberships8

Group SLA Policies7

Groups7

Incremental Export7

Incremental Skill Based Routing3

Job Statuses3

Locales6

Lookup Relationships2

Macros19

OAuth Clients6

OAuth Tokens4

Object Triggers10

Omnichannel Routing Queues7

Organization Fields6

Organization Memberships9

Organization Subscriptions4

Organizations17

Push Notification Devices1

Requests7

Reseller2

Resource Collections5

Satisfaction Ratings4

Satisfaction Reasons2

Search3

Sessions7

Sharing Agreements5

Skill Based Routing18

SLA Policies7

Support Addresses6

Suspended Tickets8

Tags15

Target Failures2

Targets5

Ticket Audits5

Ticket Comments7

Ticket Fields11

Ticket Form Statuses4

Ticket Forms12

Ticket Import2

Ticket Metric Events1

Ticket Metrics2

Ticket Skips2

Tickets25

Trigger Categories6

Triggers13

User Fields10

User Identities8

User Passwords3

Users24

Webhook Invocations2

Webhooks9

Workspaces7

X Channel4

Suspended Tickets

Recover Suspended Ticket

Note: During recovery, the API sets the requester to the authenticated agent who called the API, not the original requester. This prevents the ticket from being re-suspended after recovery. To preserve the original requester, use the Recover Multiple Suspended Tickets endpoint with the single ticket.

This endpoint does not queue an asynchronous job that can be tracked from Job Statuses. Instead, it processes the request with a synchronous response.

If all recoveries are successful, it returns a 200 with a tickets array in the response.
If all recoveries fail, it returns a 422 with a suspended_tickets array in the response.
If there is a mixture of successes and failures in a single call, it returns a 422 with a suspended_tickets array of the failures in the response.

Allowed For

Admins and agents in custom roles with permission to manage suspended tickets on Enterprise plans
Unrestricted agents on all other plans

put/api/v2/suspended_tickets/{id}/recover

Path parameters

idnumber required

id of the suspended ticket

Response

Success response

Changes

Changed in 6 of the 29 revisions of this API.16

Dec 9, 2025ac78d8660e751See the full diff
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  response property ticket/items/custom_fields/items/value list-of-types was widened by adding types number to media type application/json of response 200
  response-property-list-of-types-widened
Dec 9, 20251690b37f33211See the full diff
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  response property ticket/items/custom_fields/items/value list-of-types was widened by adding types array to media type application/json of response 200
  response-property-list-of-types-widened
Dec 9, 202564859fd9c8bf2See the full diff
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  the response property ticket/items/custom_fields/items/value became nullable for the status 200
  response-property-became-nullable
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  response property ticket/items/custom_fields/items/value list-of-types was widened by adding types boolean and integer to media type application/json of response 200
  response-property-list-of-types-widened
Jun 13, 20254085d8c72c5c4See the full diff
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  the ticket/items/attachments/items/allOf[AttachmentBaseObject]/height response's property type/format changed from string/ to integer/ for status 422
  response-property-type-changed
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  the ticket/items/attachments/items/allOf[AttachmentBaseObject]/width response's property type/format changed from string/ to integer/ for status 422
  response-property-type-changed
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  the ticket/items/attachments/items/allOf[AttachmentThumbnails]/thumbnails/items/height response's property type/format changed from string/ to integer/ for status 422
  response-property-type-changed
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  the ticket/items/attachments/items/allOf[AttachmentThumbnails]/thumbnails/items/width response's property type/format changed from string/ to integer/ for status 422
  response-property-type-changed
Jun 13, 20254799eea0d1394See the full diff
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  the ticket/items/attachments/items/allOf[AttachmentBaseObject]/height response's property type/format changed from integer/ to string/ for status 422
  response-property-type-changed
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  the ticket/items/attachments/items/allOf[AttachmentBaseObject]/width response's property type/format changed from integer/ to string/ for status 422
  response-property-type-changed
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  the ticket/items/attachments/items/allOf[AttachmentThumbnails]/thumbnails/items/height response's property type/format changed from integer/ to string/ for status 422
  response-property-type-changed
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  the ticket/items/attachments/items/allOf[AttachmentThumbnails]/thumbnails/items/width response's property type/format changed from integer/ to string/ for status 422
  response-property-type-changed
Jun 13, 20250a92467774694See the full diff
- ▲
  the ticket/items/attachments/items/allOf[AttachmentBaseObject]/height response's property type/format changed from string/ to integer/ for status 422
  response-property-type-changed
- ▲
  the ticket/items/attachments/items/allOf[AttachmentBaseObject]/width response's property type/format changed from string/ to integer/ for status 422
  response-property-type-changed
- ▲
  the ticket/items/attachments/items/allOf[AttachmentThumbnails]/thumbnails/items/height response's property type/format changed from string/ to integer/ for status 422
  response-property-type-changed
- ▲
  the ticket/items/attachments/items/allOf[AttachmentThumbnails]/thumbnails/items/width response's property type/format changed from string/ to integer/ for status 422
  response-property-type-changed

Of the 29 revisions, 1 has no diff computed.

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