BObotbrains-io
Tickets

List Deleted Tickets

Changed on

Returns a maximum of 100 deleted tickets per page. See Pagination.

The results includes all deleted (and not yet archived) tickets that have not yet been scrubbed in the past 30 days. Archived tickets are not included in the results. See About archived tickets in the Support Help Center.

The tickets are ordered chronologically by created date, from oldest to newest. The first ticket listed may not be the oldest ticket in your account due to ticket archiving.

Pagination

  • Cursor pagination (recommended)
  • Offset pagination

See Pagination.

Returns a maximum of 100 records per page.

Allowed For

  • Agents

Rate Limit

You can make 10 requests every 1 minute using this endpoint. When making requests beyond page 100, you can make 5 requests every 1 minute. The rate limiting mechanism behaves as described in Monitoring your request activity in the API introduction.

get/api/v2/deleted_tickets

Request

Query parameters

sort_by'id' | 'subject' | 'deleted_at'

Sort by

sort_order'asc' | 'desc'

Sort order. Defaults to "asc"

page[before]string

A pagination cursor that tells the endpoint which page to start on. It should be a meta.before_cursor value from a previous request. Note: page[before] and page[after] can't be used together in the same request.

page[after]string

A pagination cursor that tells the endpoint which page to start on. It should be a meta.after_cursor value from a previous request. Note: page[before] and page[after] can't be used together in the same request.

page[size]integer

Specifies how many records should be returned in the response. You can specify up to 100 records per page.

Response

Successful response

countinteger

the total record count

next_pagestring url nullable

the URL of the next page

previous_pagestring url nullable

the URL of the previous page

Changes

  • edbf399da815Revision changes
    • info

      added the new optional query request parameter page[after]

    • info

      added the new optional query request parameter page[before]

    • info

      added the new optional query request parameter page[size]