Account Settings2

Activity Stream3

Approval Requests4

Approval Workflow Instances1

AssigneeFieldAssignableAgents2

AssigneeFieldAssignableGroups1

Attachments5

Audit Logs3

Automations9

Basics3

Bookmarks3

Brand Agents2

Brands7

Channel Framework3

Conversation Log1

Custom Object Fields7

Custom Object Records13

Custom Objects6

Custom Roles5

Custom Ticket Statuses6

Deletion Schedules5

Dynamic Content6

Dynamic Content Item Variants7

Email Notifications3

Essentials Card4

Global Clients1

Grant Type Tokens1

Group Memberships8

Group SLA Policies7

Groups7

Incremental Export7

Incremental Skill Based Routing3

Job Statuses3

Locales6

Lookup Relationships2

Macros19

OAuth Clients6

OAuth Tokens4

Object Triggers10

Omnichannel Routing Queues7

Organization Fields6

Organization Memberships9

Organization Subscriptions4

Organizations17

Push Notification Devices1

Requests7

Reseller2

Resource Collections5

Satisfaction Ratings4

Satisfaction Reasons2

Search3

Sessions7

Sharing Agreements5

Skill Based Routing18

SLA Policies7

Support Addresses6

Suspended Tickets8

Tags15

Target Failures2

Targets5

Ticket Audits5

Ticket Comments7

Ticket Fields11

Ticket Form Statuses4

Ticket Forms12

Ticket Import2

Ticket Metric Events1

Ticket Metrics2

Ticket Skips2

Tickets25

Trigger Categories6

Triggers13

User Fields10

User Identities8

User Passwords3

Users24

Webhook Invocations2

Webhooks9

Workspaces7

X Channel4

Tickets

Changes to Update Ticket

put/api/v2/tickets/{ticket_id}

May 13, 2026d53eac07ba68 Revision changes
- breaking
  added to the // response property oneOf list for the response status
- info
  added WebhookEvent discriminator mapping keys to the // response property for the response status
Jan 27, 20263afbc34a07aa Revision changes
- breaking
  the ////////// response's property type changed from integer to string, and format from no format to uuid for status
- breaking
  the ////////// response's property type changed from integer to string, and format from no format to uuid for status
- breaking
  the ////////// response's property type changed from integer to string, and format from no format to uuid for status
- breaking
  the ////////// response's property type changed from integer to string, and format from no format to uuid for status
Dec 9, 2025ac78d8660e75 Revision changes
- breaking
  response property ticket/custom_fields/items/value list-of-types was widened by adding types number to media type application/json of response 200
- info
  request property /// list-of-types was widened by adding types number to media type application/json
Dec 9, 20251690b37f3321 Revision changes
- breaking
  response property ticket/custom_fields/items/value list-of-types was widened by adding types array to media type application/json of response 200
- info
  request property /// list-of-types was widened by adding types array to media type application/json
Dec 9, 20257d50c5ac9276 Revision changes
- info
  request property /// list-of-types was widened by adding types boolean and integer to media type application/json
Dec 9, 202564859fd9c8bf Revision changes
- breaking
  the response property /// became nullable for the status
- breaking
  response property ticket/custom_fields/items/value list-of-types was widened by adding types boolean and integer to media type application/json of response 200
Jun 13, 20254085d8c72c5c Revision changes
- breaking
  the ////////////// response's property type changed from string to integer for status
- breaking
  the ////////////// response's property type changed from string to integer for status
- breaking
  the //////////////// response's property type changed from string to integer for status
- breaking
  the //////////////// response's property type changed from string to integer for status
- breaking
  the ////////////// response's property type changed from string to integer for status
- breaking
  the ////////////// response's property type changed from string to integer for status
- breaking
  the //////////////// response's property type changed from string to integer for status
- breaking
  the //////////////// response's property type changed from string to integer for status
- breaking
  the ////////////// response's property type changed from string to integer for status
- breaking
  the ////////////// response's property type changed from string to integer for status
- breaking
  the //////////////// response's property type changed from string to integer for status
- breaking
  the //////////////// response's property type changed from string to integer for status
- breaking
  the ////////////// response's property type changed from string to integer for status
- breaking
  the ////////////// response's property type changed from string to integer for status
- breaking
  the //////////////// response's property type changed from string to integer for status
- breaking
  the //////////////// response's property type changed from string to integer for status
Jun 13, 2025b8e38c7853bb Revision changes
- breaking
  the ///////// response's property type changed from object to integer for status
- breaking
  the ///////// response's property type changed from object to integer for status
- breaking
  the ///////// response's property type changed from object to integer for status
- breaking
  the ///////// response's property type changed from object to integer for status
- breaking
  the ///////// response's property type changed from object to integer for status
- breaking
  the ///////// response's property type changed from object to integer for status
- breaking
  the ///////// response's property type changed from object to integer for status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
Jun 13, 20254799eea0d139 Revision changes
- warning
  removed the request property ///
- warning
  removed the request property ///
- warning
  removed the request property ///
- warning
  removed the request property ///
- warning
  removed the request property ///
- warning
  removed the request property ///
- warning
  removed the request property ///
- warning
  removed the request property ///
- warning
  removed the request property ///
- warning
  removed the request property ///
- warning
  removed the request property ///
- warning
  removed the request property ///
- warning
  removed the request property ///
- info
  added the new optional request property ///
- info
  the request optional property /// became not read-only