tickets

List tickets

Sync the work queue: every ticket raised by flows, the team, or the API.

Newest first. Page with ?limit= (max 200, default 50) and ?cursor= (the previous page's next_cursor).

The opaque cursor includes an id tie-breaker so tickets created at the same instant are not skipped. Pass it back unchanged. Legacy timestamp cursors remain accepted.

Filter with ?status= (open | in_progress | resolved), ?priority= (low | normal | high | urgent), ?category=, and ?assigned_to= (a workspace user id, or unassigned).

number is the human reference quoted to customers, unique per workspace, not globally.

team_id is the workspace team the ticket is routed to (null when none). sla_breached_at is stamped once the ticket outlives the workspace's resolution target (the queue's Overdue chip) and stays null otherwise.

get/api/v1/tickets

Request

  • Base URL: https://app.blueticked.com
  • URL: https://app.blueticked.com/api/v1/tickets
  • Auth: HTTP bearer

Query parameters

limitinteger

Maximum number of items to return.

cursorstring

Opaque pagination cursor. Pass the next_cursor from a previous response; do not construct it yourself.

Response

Success

next_cursorstring nullable required
has_moreboolean required
request_idstring required

Example response

{
  "request_id": "req_b2e3d610e10f1b07468721ee98f0e1d2"
}

Changes

No recorded changes to this operation across all 1 revision of this API.