Support

Create support ticket

Use this BillingServ API endpoint to create support ticket. Review the response for the operation result or validation errors.

post/ticket/create

Request body

subjectstring required

Ticket subject. Letters, numbers, spaces, and basic punctuation only.

user_idinteger required

ID of the customer the ticket belongs to.

messagestring required

Initial ticket message. Standard rich text formatting is allowed; emojis and unsupported HTML tags are rejected.

support_departmentstring required

Support department the ticket is filed under. Required when departments are configured.

priority'low' | 'medium' | 'high' | 'emergency'

status'open' | 'pending' | 'close' | 'awaiting_reply'

assignee_byinteger

Staff user ID to assign the ticket to.

successboolean