ATatlassian
Servicedesk

Get issues in queue

Changed on

This method returns the customer requests in a queue. Only fields that the queue is configured to show are returned. For example, if a queue is configured to show description and due date, then only those two fields are returned for each customer request in the queue.

Permissions required: Service desk's agent.

get/rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue

Request

  • Base URL
    https://your-domain.atlassian.net
  • URL
    https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue
  • Auth
    OAuth 2
    Authorization code: https://auth.atlassian.com/authorize
    Token URL: https://auth.atlassian.com/oauth/token scopes: read:jira-work

Path parameters

serviceDeskIdstring required

The ID of the service desk containing the queue to be queried. This can alternatively be a project identifier.

queueIdinteger required

The ID of the queue whose customer requests will be returned.

Query parameters

startinteger

The starting index of the returned objects. Base index: 0. See the Pagination section for more details.

limitinteger

The maximum number of items to return per page. Default: 50. See the Pagination section for more details.

Response

Returns the customer requests belonging to the queue, on the specified page of the results.

_expandsstring[]
isLastPageboolean

Indicates if this is the last page of records (true) or not (false).

limitinteger

Number of items to be returned per page, up to the maximum set for these objects in the current implementation.

sizeinteger

Number of items returned in the page.

startinteger

Index of the first item returned in the page.

Changes

  • d74afa7d3a94Revision changes
    • warning

      added the new product_discovery enum value to the /////////////////// response property for the response status

  • 7c79c3ffe305Revision changes
    • info

      added the optional property ///////// to the response with the status